Public Protection Procedure
The prime objective of our Public Protection Procedure is to safeguard the public. We do this by providing an easy and effective procedure for complaint against any of our members, including our Organisational Members.
Our secondary objective of our Public Protection Procedures is to protect the good name of the professions conducted by members of ACCPH.
We invoke the Public Protection Procedure after receiving a complaint about any type of member.
Examples of misconduct might include but are not limited to:
- working under the influence of alcohol
- having sexual relationships with clients
- a lack of competence (not having the required skills and knowledge)
- an arrest, caution or conviction for an offence in the UK (or somewhere else for an offence that would be a crime if it were committed in the UK). Examples of such offences might include theft, violence, child pornography
Other examples of misconduct:
- having a physical or mental health problem that ha a negative effect on the practitioners ability to work properly
- ignoring a decision by another health care worker
- Organisational Member – failure to provide rigorous training or failure to deliver what was published
Should any member be found guilty of a breach of the Code of Ethics, they may be directed to terminate their membership. This will only happen if the Disciplinary Committee, (DC), deems it to be just outcome.
Disciplinary Committee Procedure
To make a complaint against a member emails us in the first instant. Please give us full details of the complaint. We will contact the member and ask for their account. Hopefully at this point we can help to find a conclusion to the problem.
If it is obvious that there has been a serious breach and it is a legitimate complaint we will call a hearing of the Disciplinary Committee.
The member whose conduct is in question will be given a date for the hearing – at least two weeks prior to the date of the hearing. During this time period the DC will investigate the claim more fully with the complainant.
The member is entitled to attend and state their case at any such Disciplinary Committee meeting and shall be entitled to appeal against any decision of the DC. Should any further investigation be required, the costs will be met by the member concerned. The estimated costs of the appeal are to be deposited into the bank account of ACCPH before any further investigations or meetings are undertaken.
If the member is found guilty the appropriate action will be taken – this is usually permanent expulsion from ACCPH.
(Please be aware that we do not get involved in matters of fees, refunds and efficacy of treatment. The matter of fees and refunds should be agreed before treatment begins. All therapy and coaching work are natural processes and their effects vary from person to person dependent on the recipients ability to conform to the process and any aftercare procedures. As such; some people may find it highly effective and others will find only a slight effect on their condition. Therefore no warranty is given to the effects of therapy or coaching and refunds are not usually issued).
Complaints about Organisational Members
The above procedures will apply to Organisational Members. All accreditations and validations will be withdrawn should the DC find in the complainants favour.